mxx1's avatar

Adobe

It’s not just me, I am sure.

For about 20 odd years now I have watched Adobe Corporation go out of their way to annoy their customers.

Their motto seems to be “we’re going to out-asshole Microsoft”.

The platform is engineered in a way that creates friction for the very people who keep it alive. They pile on authentication prompts, bundle tools you did not ask for, auto-enable cloud features you do not want, and hide basic features behind subscription gating.

They rely on “dark-pattern” sales methods. Annual plans that look monthly until you try to cancel and get hit with a termination fee. Cancel options buried several clicks deep. “Special offers” that reset the contract term if you accept them. Interface wording that implies you are switching plans when you are actually recommitting for twelve months.

All this just to read text on toilet paper.